Cookies in transit

Where are my cookies?

See the latest status for your order and follow your package from our kitchen to your door.

View my orders I still need help

Shopify securely verifies your identity before showing order details.

Fresh from the kitchen

Your cookie journey

  1. Order received

    Your cookie order is in our kitchen queue.

  2. Baked fresh

    We bake and pack orders for our weekly shipment.

  3. On the way

    We email tracking as soon as the carrier has your package.

  4. Cookie time

    Bring the package inside and enjoy every giant bite.

Two easy ways to track

Find the latest update

  1. Check your inbox

    Open your order confirmation or shipping email from Electric Sweets.

  2. Open your order

    Use the View your order button in the email, or sign in above to see all of your orders.

  3. Follow the package

    After your order ships, Shopify shows the carrier, tracking number, and delivery updates.

Good to know

Tracking questions, answered

When will I get a tracking number?

We bake and ship fresh each Monday. You’ll receive a shipping email with tracking after your package is handed to the carrier. Orders placed on Monday ship the following Monday.

I can’t find my order email. What should I do?

Check your spam or promotions folder, then sign in using the same email address you used at checkout. If it’s still missing, contact us and include your name and order number if you have it.

Someone sent me cookies as a gift. Can I track them?

For privacy, order and tracking emails go to the purchaser. Ask the sender to share the carrier tracking link with you.

My tracking hasn’t moved. Can you help?

Carrier scans can take time to update, especially during weather or high-volume periods. If tracking looks unusual or your package is delayed, email store@electricsweetsshop.com and we’ll help.