Order by 3 a.m. Eastern (midnight Pacific) on Monday to be included in that Monday’s bake and shipment. Orders placed after the cutoff ship the following Monday.

If you’re ordering for an event or gift, allow time for both our weekly dispatch schedule and carrier transit. We can’t guarantee a specific delivery date.

We ship to all 50 U.S. states from Fort Wayne, Indiana.

Our $10 standard rate and free-shipping offer apply only to the contiguous U.S. Alaska and Hawaii rates are calculated at checkout.

We don’t currently ship internationally.

We bake fresh and dispatch orders every Monday so your cookies don’t sit in a warehouse over the weekend.

Orders received by 3 a.m. Eastern (midnight Pacific) on Monday are included in that Monday’s shipment. Orders placed after the cutoff—including later on Monday—dispatch the following Monday.

We’ll email tracking when your order is prepared for shipment. Holiday weeks may move dispatch to Tuesday; any current exceptions are posted below.

Carrier transit begins after your order is dispatched; it doesn’t include time waiting for our next Monday bake.

Many Midwest and East Coast orders arrive within 1–3 days after dispatch. Other regions typically take 2–5 days after dispatch, depending on the destination and carrier. These are estimates, not guaranteed delivery dates.

Weather, holidays, and carrier delays can extend transit time.

Standard shipping is $10 in the contiguous U.S. Eligible orders over $75 receive free standard shipping.

Express 3-day shipping is $29 where available for destinations that normally have longer transit times. Checkout will show whether the option is available for your address. Its transit window begins after Monday dispatch, not on the order date.

For Alaska and Hawaii, rates are calculated at checkout. The $10 flat rate and free-shipping offer don’t apply.

You’ll receive an order-confirmation email after checkout. We’ll send a second email with tracking when your order is prepared for shipment.

Tracking is normally sent on dispatch day and may take time to update after the carrier receives the package. If your order misses the Monday cutoff, tracking will be sent with the following Monday’s shipment.

Due to the perishable nature of our products, we are unable to accept returns. However, your satisfaction is our top priority. If there is any issue at all with your order, please contact us directly at store@electricsweetsshop.com. We'll be happy to make it right for you.

We take great care in packaging our cookies to ensure they arrive in perfect condition. Each cookie is individually wrapped to lock in freshness.

Please note that for warm weather, our cookies are not shipped in insulated boxes or with ice packs. Once the cookies leave our facility, it's difficult to predict the weather and temperatures your package may encounter on its journey.

Unfortunately, we are not able to offer specific delivery dates at this time. We are working hard to make this option available in the future.

While we do our best to ensure your order arrives on time, delivery carriers can sometimes experience unexpected delays. If your package is lost or damaged, please contact us immediately at store@electricsweetsshop.com.

We'll work with you to find the best solution. We want you to enjoy our cookies, and we're in this together!

At this time, we do not offer local pickup. However, it's something we would consider in the future, so keep an eye on our website and social media for updates.

If you want to pickup cookies, you can find us at the YLNI Farmers Market in Fort Wayne, Indiana.

Check out where to find us for more information.

Once your order leaves our kitchen, it’s in the hands of the carrier.

Occasionally, packages may be delayed due to:

• Carrier rerouting
• Weather or logistics issues
• Rural delivery routes

While this is not common, it can happen with any carrier.

If your tracking looks unusual or delayed, reach out — we’ll make it right.

No — we’re unable to ship to PO Boxes.

We ship all cookie orders via UPS (and rarely USPS), which requires a physical street address for delivery.

If you normally receive mail at a PO Box, you can still order cookies by using a home, work, or other physical street address where UPS can deliver. If you’re unsure which address to use, your local post office may also offer a street-addressing option for your PO Box.

If you have any other questions or need assistance with your order, please don't hesitate to reach out to our team at store@electricsweetsshop.com. We're here to help!